Task: Report Performance Status

This task produces report on the Service Engagement Performance as per defined frequency and guidelines. This report will primarily consist of actual and agreed performance levels, exceptions if any per Service Measurement including clarification and proposed corrective actions and/or service improvements.

Typically, the report will provide a overview of all Service Measurements of the Service Engagement. The overview consists of the actual performance level versus the agreed. It contains internal as well as all Client Service Measurements. In this report also the actions and service Improvements will be reported for those Service Measurement not meeting the agreed level. This report will be input for the Client Service Level Report and the Capgemini Status Report. Contents of this report will be also shared with the Service Engagement Team as required.